Tried contacting them with an issue with a purchase via emails. Only got a reaction when posted a poor review. There was a possibility of email error on their website. So used email address on the review reply and deleted the poor review immediately. No response to last email yet, fingers crossed!!! Just had a nice email.

Wow, what an incredible selection of equipment! The staff were very friendly, expert, honest and non-pushy. Recommend.

Awful experience they tried to scam me! 5*

Had a great experience this week from Martin, initial enquiry sent and his response was prompt and provided great advice. Thank you Martin for great customer service.

My son has had 2 session here and he was beaming after each session fantastic

Seriously great Customer Service. Needed a fidgety awkward custom order urgently and was handsomely dealt with by not one but two amazing supporting staff. Amazing effort - thanks all .

I ordered some Gray Nicolls gloves and they came next day and were a good price. Great service!

Always great service from all the team. I can recommend the group sessions, 1-2-1's and nets. The nets have professional bowling machines available for an extra fee. These use the usual machine balls but you need to use hardball gear (helmets, pads etc). Richard in particular is a very effective coach for kids of all ages. He does both group and individual training sessions.

Ordered a Harrow size bat, a size 4 was delivered. I called the shop immediately and was told that I would have to call back in the week as know one could deal with the issue on a Saturday. Staff member told me "it is what it is" Emailed the shop with the issue, order reference etc and waited. Chased up by phone after the bank holiday weekend. Told someone would come back to me. Eventually got an email back from Chris, really helpful and I was told in the email that a replacement bat would be sent straight away and was told to email postage receipt for refund once the wrong bat was returned. I asked for tracking details of delivery so I could make sure someone was in - no response. Bat did arrive next day which was brilliant but lucky someone was in to sign for it. I emailed copy of the receipt for the postage of the incorrect bat. No reply since....... A bit of a mixed bag really, communication very hit and miss, but dealt with the delivery error promptly. Still waitng for postage refund and had no further comms. Would I use them again, not sure.

Just want to say thanks for today. We arrived just as the shop was due to close but the guy (sorry, didn't get his name) in the shop let us in and was very helpful, making time for us. Even gave us a tour of the rest of the centre. Made my son's day!